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Below are
the frequently asked questions generally related to security,
orders, payments and guarantee. If you feel your question
hasn't been answered then please write to us at
support@kodaimports.com
Q:
Do you have a minimum
order?
Q:
Do you accept Credit Cards?
Q:
How do you store my Credit Card information?
Q: Is it safe to use my credit card on
your site during check-out?
Q: I have to login several times. What is wrong?
Q: Do I have to logout before leaving the website
or closing the browser program?
Q: Do you use "Auto-complete" feature on Registration
Page?
Q: Why I am asked to login before viewing any page?
Q: Why I am asked to login after updating quantity on basket page?
Q:
How do you ship my order?
Q: Can you ship "Rush" orders?
Q: What does COD mean?
Q:
What about items out of
stock?
Q:
Do you accept returns?
Q: What about product
guarantee?
Q:
Do you have a minimum
order?
A: Yes we do. We require a minimum order of $25.00 net before shipping
charges to process your order.
Q:
Do you accept Credit Cards?
A: Yes. We accept Master Card, Visa, American Express
& Discover. You will be asked to furnish Credit Card
information during check-out process on our website. Your
order will be processed after verifying credit card details
offline.
Q:
How do you store my Credit Card information?
A: Your credit card information is stored in a secure
database and no individual other than sales supervisor can
view this information.
Q:
Is it safe to use my credit
card on your site during check-out?
A: To protect your data against any unauthorized
access or misuse, your data is processed and transferred by
SSL-protocol which uses sophisticated encryption technology to
ensure that your credit card information will not be
compromised during transmittal. You can verify the security
seal on check-out pages by clicking the image on
the left hand-side.
Q: I have to login several times. What is wrong?
A: May be your security is set to "High" in
Internet Options. Please change your security level to "Medium".
You can view short tutorial
here.
Your web security will not be compromised by
changing the security level from High to Medium.
Q: Do I have to logout before leaving the website or closing
the browser program?
A: Yes and No. You have to logout before browsing other
website from same window. Click "logout" link at the bottom of
the page. You don't need to logout in case you close your browser
before getting logout. In any case you will be automatically
logged out after 15 min from login.
Q: Do you use "Auto-complete" feature on Registration Page?
A: No. Auto-complete feature is part of Internet
Explorer and it is disabled on registration page. Your
Tax ID number & Shipping details will not be seen by others in
case you use public computer to register.
You can view short tutorial
here which will help you remove Auto-complete feature for
Addresses, Forms & Passwords.
Q: Why I am asked to login before viewing any page?
A: To keep casual browsers away from our website we
require you to register with us and login before viewing any
page. However, you can view About Us, Contact Us, FAQ &
Privacy Policy page without login.
Q: Why I am asked to login after
updating quantity on basket page?
A: May be your browser is throwing away stored cookies
which usually happens when your Privacy setting is set at
High or Custom level.
You can view short tutorial
here which will help you change your Privacy setting to
Default level. Generally this will not compromise your
personal privacy on the web.
Q:
How do you ship my order?
A: Orders are generally shipped within 2 business days after receipt of
order if items are in stock.
Q:
Can you ship "Rush"
orders?
A: Unless you request
otherwise, we ship via
UPS Ground service. Please call our sales representative on
1-877-563-2467 for more information.
Q:
What does C.O.D. mean?
A: Your order will be sent through UPS Ground Service
and you have to pay a Cashier's Check, Money Order or A
Company Check to the UPS at the Time of Delivery. Also, there
will be an additional COD Charge of $7.
Q:
What about items out of
stock?
A: Koda Imports strives
to maintain sufficient
stock to meet the needs
of our customers. If an
item is out of stock,
or if there will be a
delay of more than two
days in shipping, we will
notify you to confirm
that you still want the product.
Q:
Do you accept returns?
A: Yes. Items may be returned for full credit up to a
duration of 7 days from the day you receive the items. Please
call customer support at 1-877-563-2467 for more information.
Q:
What about product guarantee?
A: Koda Imports gives un-conditional guarantee on all
the products. There is complete quality control on our
products and we are in
direct contact with finest artisans in India.
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